Availability is provisional and for guidance only.
| Weekdays | Weekends | Bank Holidays | |||
|---|---|---|---|---|---|
10am-6pm | 6pm-10pm (limited availability) | 10pm-10am | Same as weekdays (limited availability) | Same as weekdays (limited availability) |
|
| First hour (minimum charge) | £30 | £45 | Not available |
||
| Second hour onwards, per hour | £30 | £45 | Not available |
||
Through my company, Web of Life Limited, I offer a visiting service that provides problem resolution, advice and support in respect of PCs and issues related to PCs.
On receiving your request for this service, I will take details of the request.
I may be unable to respond to a service request immediately, and I may decline to take on a service request without giving a reason.
Provided that I think I can meet the request to your satisfaction, and that I agree to take on the request, I will arrange to visit you at a mutually convenient time and place - usually, where the PC is if the request is for work on a PC.
If it becomes clear that I will be unable to keep an appointment, I will notify you as soon as possible using the contact details that you have provided.
I will work to meet the service request in the most effective way (according to my professional judgement), while minimising the cost to you.
I will charge fees for the services I provide, as follows. For the first visit of each service request, there will be a minimum charge that will pay for up to one hour working for you. There will be an hourly rate for any extra time I spend working for you; this will be charged pro-rata to the nearest tenth of an hour.
If additional or replacement hardware or software components are needed to fix a problem, I may need to visit you more than once. In this instance, the second and subsequent visits will be charged at the hourly rate, with no minimum charge.
I will always tell you when (in my judgement) completion of your service request is likely to take longer than an hour or require more than one visit, and ask for your approval to proceed with the work that is needed.
Payment will be due upon fulfilment of the service request. I will accept payments in cash, or by cheque made payable to Web of Life Limited and supported by a bank card.
If you prefer to bring your PC to me for service (when that is compatible with the nature of the service request), I will charge a reduced rate of £25/hour, except when the service requested is the removal of malicious software infection(s).
Removal of malicious software can be very time-consuming and therefore expensive if performed on-site. Therefore, I provide two fixed price alternatives. If you bring your computer to me for the removal of malicious software, I will charge a fixed fee of £60 for that service. If you ask me to collect and return the PC, I will charge a fixed fee of £75 for that service.
Where I have accepted a service request to fix a hardware or software problem, if I am unable to offer you a fix for it, I will waive Web of Life Limited's fee for the time I spend trying to fix that problem. Similarly, if I have agreed to provide an effective solution to a problem with the application of your PC and I am unable to do so, I will waive Web of Life Limited's fee for the time I spend working on that solution.
I undertake to exercise due care and attention to preserve the integrity of your hardware, software and data. Notwithstanding this, Web of Life Limited's liability in respect of any losses you might suffer in consequence of or associated with my service provision, however caused, shall be restricted to the refund of any fees you have paid.
I undertake to keep all details of you and your PC use confidential, except where you have expressly authorised me to reveal such details, or where such use is in my judgement illegal, or where civil authorities require disclosure.
